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CUSTOMER SERVICE

Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us


  • -Law R.

    Dropped off my car here today for a variety of stuff. Forgot my emissions inspection was coming up when I dropped off, called later and not only they were more than accommodating, but they rotated my tires as well without me asking because they caught that there would otherwise be an issue with the tires. Promptly completed, great quality, and most important of all--the price was EXTREMELY fair. Bill is also extremely professional and has great customer service. Definitely coming here again. Highly recommended.


  • -Jim G.

    Quality work, honest, and a fair price. If you don't want to be concerned about being raked over the coals or having unnecessary work done, look no further than Gallagher's.


  • -Ed R.

    I took my Mercury Mountaineer in for service. There had been a rumbling noise while accelerating. For all I knew it could have needed a new transmission but Bill Gallagher did not try and sell me a new tranny when in fact all it needed was in fact an additive added to the fluid to help with the overdrive (a known Ford/Merc. problem.) Thank you Bill for your honesty. I trust his shop implicitly. I highly recommend his shop to anyone.


  • -Zachary N.

    Friendly, quick, and well priced. Would recommend.


  • -John E.

    Our experience with Gallagher's service was outstanding! Bill was very professional and treated us with the utmost respect. We have found their prices to be reasonable and we are very satisfied with their work. We will be going back to Gallagher's from now on and we will recommend their services to others.


  • -Benjamin M.

    Lucked out and found Bill's shop and now bring everything to him. Excellent mechanics, MB experts (as well as other German models and many other foreign and domestic vehicles). They now service everything from my '96 Jeep Cherokee to the MB. They actually repair things instead of rip and replace. They are always upfront about pricing and will give you an honest estimate before starting the repair.

Call us for service: 610-644-9904

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ASE (Automotive Service Excellence)
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  • Car Care Aware